Terms and Conditions

Terms and Conditions

Terms and Conditions

SERVICES

  • Please note that this is an online service, consisting of video calls and emails. We will provide you with instructions on how to proceed with each step. Feel free to ask for our guidance on this if needed.

    We offer a number of different services. Your invoice at the time of payment will outline the steps needed and services provided. We will provide guidance based on the information received from you regarding the project at hand.

    If you would like more advanced, in-depth or further services we are happy to continue working with you. Please discuss with us as additional charges will apply.

    MEETINGS & SUBMISSIONS

    • Time is everyone’s most valuable resource. All meetings and submissions are required to provide you with the best service. Please be respectful of meeting times and submission deadlines.
    • We do require that each step be completed in order for us to have the information to continue and bring the results you are looking for. If there is pause in the process your project will be put on hold. No refunds or credits will be given.
      RESCHEDULING MEETINGS

      • Life happens, but please advise us as requested to make life easier for everyone! 🙂
      • We do require meetings, as outlined here, to fulfill the service as promised. Therefore, if a meeting is missed, we must reschedule it before we can continue and fulfill the service. We require a minimum of 24hours notice to reschedule a meeting at no extra cost.

        MISSED OR LATE MEETINGS

        • If a meeting is missed or rescheduled and less than 24hrs notice is give, there will be a $50 charge to reschedule a new meeting time. Your project would have to be put on hold until then as we need this information to move forward. We do not offer credits or refunds.

         

        • PRIVACY POLICY

        CutiePie Cupcakes wants to protect your privacy.  We will not sell or share any of your personal information, which includes information that specifically identifies a person, such as a person’s name, address, telephone number, or e-mail address. We may disclose information about our customers, including personal information, to third-party service providers (e.g., processing providers and booking agents) but we will limit the personal information provided to these service providers to that which is reasonably necessary for them to provide the best service possible to you.

        We love to promote our clients via our website, social media and YouTube Channel from time to time. We do understand if you are camera shy 🙂 or would like to keep this private for any reason. Please alert us in advance if you would prefer we do not share any of you project content, your website, social media, content, any of our interactions, any video footage or if you require further privacy or discretion in this area. No pressure, just let us know! 🙂

        Please do follow us on social media and subscribe to our mailing lists but if you receive marketing or promotional communications from us, you may unsubscribe at any time by following the instructions contained within the message that we send.

        Please contact us directly for any other questions or concerns regarding this matter.